- Dispatch is Monday to Friday, before 12pm GMT only.
- Orders are sent via Royal Mail Tracked services.
- Please note that deliveries to the Channel Islands and Isle of Man may be subject to delays due to Customs checks.
Processing Time
Orders are usually processed and shipped within 1-2 working days, excluding weekends and holidays. During peak seasons, processing time may vary. We truly appreciate your understanding and patience during these busy times.
United Kingdom
- Standard delivery usually takes 3-5 working days from dispatch.
- Express delivery usually takes 1-2 working days from dispatch.
International
- Shipping rates may vary and are calculated at checkout based on your location.
- Orders are typically processed within 1-2 working days.
- FedEx: 3-5 working days from dispatch.
- DHL Express: 1-3 working days from dispatch.
- We cover duties and taxes for international regions.
- Please visit our shipping and returns page for more information.
Additional Info
- Pre-orders will be dispatched only once the stock is available. Estimated dispatch dates can be found on the product pages.
- Delivery times may be longer during peak periods or sales.
- US max order value: $3000.
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Standard Tracked UK Delivery (3-5 Working Days)
USA DHL Express (1-3 Working Days)
- Dispatch is Monday to Friday, before 12pm GMT only.
- Orders are sent via DHL Express.
- Tracked and Signed for service.
- Delivery Duties Paid (DDP). This means that we cover the customs duties/taxes.
- Max order value: $3000.
- Minimum spend: $50.
- Large/Heavy items may incur an additional shipping cost which is reflected at checkout.
FedEx International (3-5 Working Days)
We ship to Canada, Australia, Europe, Asia, the Middle East and Rest of World via FedEx International Connect Plus, offering a tracked, Delivery Duties Paid (DDP) service. This means we cover customs duties and taxes, ensuring a seamless delivery experience.
Dispatch Times:
- Orders are dispatched Monday to Friday, before 12pm GMT.
Free Shipping Thresholds:
Enjoy free shipping on orders above the following amounts:
- Canada: Free shipping on orders over $150 CAD.
- Australia: Free shipping on orders over A$100.
- Europe: Free shipping on orders over €100.
- Asia: Free shipping on orders over $100.
- Middle East: Free shipping on orders over $100.
For orders below these thresholds, a small shipping fee will apply. For more details, visit our Shipping and Returns page.
Additional notes
Working days: defined as Monday to Friday, excluding Bank and Public Holidays.
Customs delays & PO boxes: Please note that international deliveries may be subject to delays due to Customs checks. Please allow an extra day due to the covid-19 situation. We also are unable to deliver to PO boxes or Armed Forces Territories. If you have selected this and your parcel is returned to sender, you will not be refunded your original postage fees and will be liable for any subsequent return delivery/custom charges.
Signature release/ leave with neighbour: If you'd prefer not to sign for your parcel or to leave it with your neighbour, you can select these options using links provided when DHL sends shipping updates for your order. However please be aware that JAKI cannot be held liable for any loss or damage that may occur upon delivery with removal of your signature requirement.
Undelivered items: In the rare and unlikely event that your order cannot be delivered due to incorrect information provided by the customer or missed deliveries, the customer will be responsible for any additional shipping charges for redelivery. If there is still no response to re-delivery and your item is destroyed, you will not be entitled to a refund. If your parcel is re-directed/returned to sender after redelivery attempts and there is no indication that you will accept the parcel, you will be liable for any original and return shipping costs, and customs charges your parcel incurs.
Disputed delivery: Please note that JAKI has the right to request evidence before issuing any refunds. JAKI also has protocols in place should suspicious or fraudulent activity be suspected. If you wish to dispute your delivery after the delivery carrier has issued confirmation of delivery (through tracking information), you are entitled to do so within 14 days of this confirmation.
Please note that customers are liable for any import bills they may received.
For returns instructions, visit our shipping and returns page at https://www.jaki.co.uk/pages/shipping-and-returns
Our returns portal: https://returns.jaki.co.uk/
You have 14 days from the date of delivery receipt to return any unused items and receive a refund.
Returns for online purchases will not be accepted in our physical JAKI stores, and must be returned to our warehouse.
Items must include all original tags and be in the same pristine, sellable condition that they were received. They must also be in their original packaging (garment bag for clothing, box for shoes etc).
We cannot accept returns that are found to have make-up/sweat stains, are washed or have any noticeable smells or marks (including smells of pets), evidence of outdoor wear, or unhygienic to resell. These garments will not be accepted and will be sent back at the expense of the customer.
Sale items are final sale and are not eligible for returns. This does not affect your statutory rights.