If your parcel is lost, damaged, or stolen please email us directly at info@jaki.co.uk. Our customer service team will assist you within 24-48 hours.
If your parcel is deemed lost, stolen, or damaged, we can proceed with arranging a priority replacement or refund.
We will also continue to track your parcel, and if it appears, please send it back to us (we will provide you with a free returns label).
By selecting Premium Shipping Protection, you agree to these terms.
Please note that Premium Shipping Protection is non-refundable.