Returns

Please submit your return through our Returns portal.

If you need assistance, you can also contact our customer service team at info@jaki.co.uk

You have 14 days from the date your order is delivered to return unused items for a refund. A handling fee may apply depending on your region.

Please note, for US customers, items reduced in our semi-annual sale are eligible for exchange or store credit only and are not refundable, except where required by law.

For full details of our returns policy, including region-specific information, please visit our Shipping and Returns page.

Online purchases cannot be returned to JAKI physical stores and must be sent back to our warehouse.

All returned items must be unworn, unused, in their original sellable condition, with all tags attached and original packaging included (such as garment bags for clothing or shoe boxes for footwear).

We cannot accept returns on items that show signs of wear, washing, make-up or sweat stains, noticeable marks, odours (including pet smells), outdoor use, or any condition that makes them unhygienic for resale. These garments will not be accepted and will be sent back at the expense of the customer.

This does not affect your statutory rights.